Frequently Asked Questions

Please provide the product application, required specification, quantity, packaging, destination port or city, delivery timing, and preferred Incoterm. If your company has a required document list, name each document clearly.

No. A current quotation depends on the confirmed specification, quantity, packaging, price basis, destination, delivery scope, and timing. Submit the RFQ form for an offer-specific review.

No. Certification files are not public. Any applicable files are handled only after an order is formally confirmed and remain subject to the exact offer and document availability.

State that requirement in the RFQ and list the exact documents. YLight will identify the timing conflict before quoting, but cannot promise certification files before formal order confirmation.

Delivery scope, Incoterm, destination, lead time, and any freight-related charges must be confirmed in the specific offer. The website does not present a standing wholesale shipping promise.

YLight is based in Hangzhou, China. Support hours are Monday–Friday, 9:00–18:00 China Standard Time (UTC+8).

Use the wood pellet RFQ form. It collects the minimum information needed to assess whether a quotation can be prepared.

No manufacturer claim is made on this website. The legal seller, supply scope, and relevant counterparties must be stated in the specific offer before a buyer proceeds.