Refund Policy

Refund Policy Last updated: May 2026 We want you to be completely satisfied with your YLight purchase. If you're not happy, we're here to help. Returns You may return any unused product in its original packaging within 30 days of delivery for a full refund. Used products may be returned within 14 days if they are defective or significantly different from the product description. How to Request a Return 1. Email us at info@ylight.eco with your order number and reason for return 2. We will respond within 24 hours with return instructions and a return shipping address 3. Pack the item securely in its original packaging 4. Ship the item back to us using a trackable shipping method Refunds Once we receive and inspect your returned item, we will process your refund within 5 business days. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for the refund to appear on your statement. Shipping Costs • Defective or incorrect items: We will cover return shipping costs • Change of mind: You are responsible for return shipping costs • Original shipping fees are non-refundable unless the return is due to our error Exchanges We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired product. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you. Late or Missing Refunds If you haven't received your refund after 10 business days: 1. Check your bank account again 2. Contact your credit card company — it may take some time before the refund is officially posted 3. Contact your bank — there is often a processing delay 4. If you've done all of this and still haven't received your refund, email us at info@ylight.eco Non-Returnable Items • Opened or used personal care products (for hygiene reasons), unless defective • Items returned after the 30-day return window Contact Us For any return or refund questions, email info@ylight.eco. We're happy to help.